This Privacy Policy applies to customer information—whether in spoken or written form, in electronic recordings, or in any other format, which the ANA InterContinental Tokyo (hereinafter the “Hotel”) obtains when a customer uses the Hotel’s services or products.

Appropriate and fair means are used to obtain customers’ personal information. Unless within the scope required by other rules of the Hotel, laws or regulations, the customer bears no obligation to provide the Hotel with personal information, and a choice to not provide said information shall not impede the customer’s purchase of products or services from the Hotel.

The Hotel acquires and uses customers’ personal information for the following purposes.

1.  For reservations and services at the Hotel’s accommodations, banquet rooms, restaurants and the like, as well as for customer safety
2.  Booking accommodations at the IHG ANA Hotels Reservation Center
3.  Announcing, providing and managing services, products, events and promotional campaigns handled by the Hotel
4.  Conducting questionnaires on the Hotel’s services, products and so on
5.  Development of new services and products handled by hotels
6.  All operations incidental to and relating to the aforementioned items
7.  Conducting market research, customer satisfaction research, quality assurance research, direct marketing, and newsletter distribution.
8.  Making contact in regards to providing the Hotel’s services and products
9.  For statistical processing such as understanding customer usage history to improve services
10.  Announcing and providing various information on services, products, events and promotional campaigns handled by the Hotel’s partner companies and others
11.  Addressing inquiries, requests, and the like

The Hotel acquires and uses customers’ personal information for the following purposes.

1. Scope of people who use it jointly
   IHG ANA Hotels Group Japan
2. Purpose of use of the user
   (1) To provide services, tours / travel services, and other products / services handled by the hotel, or the company used jointly.
   (2) For the purpose of sending direct mail, providing information on products and services, conducting questionnaires, etc. by hotels or companies that use them jointly.
   (3) For sales analysis of hotels or companies used jointly, other research and research, and development of new products and services.
   (4) To communicate and take over the products and services provided by the hotel or the company that is jointly used to the company in charge when there is an inquiry, usage application, or other request from the customer.
   (5) For the hotel or the company to be used jointly to carry out transactions properly and smoothly with other customers.
   (6) For business management and internal management of the IHG ANA Group
3. Items of personal information used jointly
   Customer’s name, address, telephone number, FAX number, email address, place of employment (company name, department, department, position, address, telephone number, FAX number), destination, membership card type, membership service qualification, affiliation district, Mileage record, credit card number, credit card expiration date, credit card usage history and related information, information contained in customer interactions, inquiries / requests / opinions, cookies and activity logs on the website Information about how customers used the hotel website, including
4. Name, address, and representative name of the person responsible for the management of personal information
   The Hotellier Group Akasaka Co., Ltd.
   1-12-33 Akasaka, Minato-ku, Tokyo 107-0052
   Representative Director Manabu Ueno
   (People who share)
   IHG ANA Hotels Group Japan
   https://www.anaihghotels.co.jp/corporate/

1. If the owner of the personal information provides consent
2. If disclosure or provision is required by law
3. If necessary, to save a life or to defend against harm to a person or property, and gaining the consent of the customer proves difficult
4. If cooperation is required to carry out the public duties of the Japanese government, a local government or the like, and gaining the consent of the customer proves difficult
5. If the owner of the personal information is notified of the following information in advance of the personal information’s provision or said owner can easily be expected to know of the situation at the time of the personal information’s provision, and the Hotel shall cease providing the personal information to the third party at the owner’s request – Provision to the third party falls within the purpose of use – The personal information to be provided to the third party – The method or means by which the information shall be provided to the third party – That the Hotel shall cease providing personal information that identifies the owner to the third party at the request of said owner – If disclosure or provision of statistical data or the like cannot identify the personal information’s owner As part of our services for guests, a third party may specify the name of a guest if I. the Hotel receives a request from a third party over the telephone or in-person inquiring about whether the guest is staying at the Hotel, to which the Hotel will provide an answer either over the telephone or in-person, or II. the Hotel receives a request from a third party to leave a message or package and we deliver or inform the guest of the message or package. If requested by a customer when booking accommodations or during check-in, the Hotel shall cease providing personal information to third parties as it pertains to the aforementioned services.
6. Hotel affiliates, service providers, suppliers

The hotel may outsource some of its operations and provide personal information to the extent necessary. In this case, we will carry out appropriate supervision, including the conclusion of contracts regarding handling with these outsourced companies.

The Hotel takes utmost care to properly manage customers’ personal information and to prevent exposure, loss, tampering and the like. Executives and employees undergo in-house training on the protection and proper handling of customers’ personal information. In addition, the period during which the Hotel stores personal information is stipulated elsewhere according to the purpose of use, and the Hotel uses appropriate methods to dispose of the information after the said period expires.

1. Use of cookies
   The Hotel website may use the information about the pages you visit, which is collected using cookies, in combination with the information that identifies you personally. This information will be used within the scope described in “Purpose of use of personal information”. Depending on your browser, you can change that setting to disable the cookie function, but as a result, you may not be able to use all or part of the services on the website.
2. Google Analytics remarketing
   Place online ads through Google Analytics Remarketing. Third-party distributors, including Google, place ads on various sites on the Internet. You and third-party distributors, including Google, combine first-party cookies (such as Google Analytics cookies) with third-party cookies (such as DoubleClick cookies) based on your behavior when you visit advertising sites in the past., Create, optimize, and deliver advertisements according to your interests and tastes.

If a customer personally requests the I. disclosure, II. correction, deletion, or addition, or III. termination of use or erasure of personal information in the Hotel’s possession by a prescribed method, the Hotel shall, upon verifying that the requester is the owner of said personal information, respond as provided below within a reasonable time and scope. However, in the event of a risk to the lives, health, property or otherwise of the owner or a third party, or of a considerable impediment to the execution of the Hotel’s operations, or of a violation of other laws or regulations, the Hotel may refuse the request in whole or in part.

– For disclosure, the Hotel shall provide an answer.
– For correction, deletion or addition, the Hotel shall, upon reviewing the content of the request, correct or otherwise respond without delay if the Hotel determines that the personal information relevant to the request is false or if said personal information has been handled inappropriately.
– If, upon reviewing the content of the request, the Hotel recognizes a violation of this Privacy Policy, the Hotel shall terminate use of or erase the personal information in question. However, before making such a request, customers should know in advance that termination of use or erasure as per the request may unintentionally result in an inability for the Hotel to provide services.

Inquiries concerning requests described in the preceding paragraph on customers’ personal information in the Hotel’s possession and inquiries concerning other personal information shall be made via the methods provided below. Note that confirmation of reservations and usage of Hotel accommodations, banquet rooms and restaurants should be directed to the appropriate hotel reception desk, as such confirmations are available free of charge. However, please note in advance that the Hotel will refuse to provide any of these confirmations if we cannot verify that the requester is the customer (or we verify from the content of the request that the requester is acting in place of the customer).

Reception Desks

The Hotel shall receive requests for disclosure, correction, deletion, addition, termination of use/erasure or notification of purpose of use by appending the required documentation to the prescribed request form and sending both in the post to the address below.

Personal Information Consultation Desk
ANA InterContinental Tokyo
1-12-33, Akasaka, Minato-ku, Tokyo, 107-0052, Japan

*The IHG® One Rewards is a service program administers by the InterContinental Hotel Group. Procedures to change member information are handled by the IHG® One Rewards website and the IHG® One Rewards Customer Care Center.

IHG One Rewards

IHG® One Rewards Customer Care Center
https://www.ihg.com/content/gb/en/customer-care/contact-us
TEL: +800 2222 7172
Hours: Weekdays 9:00 a.m. – 6:00 p.m. JST

When making a “Request to Disclose” or other such request, fill in all the prescribed items in the request form (A) and mail it, along with a copy of proof of personal identification (B), in the same envelope. If there are incomplete items, note in advance that we will be unable to comply with a disclosure request. Please download your request form here or request one from the Hotel.

(A) Prescribed Application Form

Request to Disclose Personal Data Possessed by ANA InterContinental Tokyo

Request to Change Personal Data Possessed by ANA InterContinental Tokyo

Request to Terminate Usage of Personal Data Possessed by ANA InterContinental Tokyo

Request for Notification on Purpose of Use of Personal Data Possessed by ANA InterContinental Tokyo

(B) Documents to Verify Identity of Personal Information Owner or Proxy

If you are the owner:

Copies of two of any of the following: driver’s license, passport, health insurance card, basic resident register card with photo, identification booklet for the physically challenged, pension handbook, Residence Card with photo, seal registration certificate

If you are the proxy:

Letter of proxy, identification of the proxy

*Copies of two of any of the following belonging to the proxy: driver’s license, passport, health insurance card, basic resident register card with photo, pension handbook, identification booklet for the physically challenged, Residence Card with photo, seal registration certificate

A payment of a handling charge of 500 yen (including tax) shall be paid for each disclosure request.

This Privacy Policy explains how the Hotel handles customers’ personal information and presumes that customers who use the Hotel’s services and products fully understand the content of this Privacy Policy and provide their consent.
Note that the Hotel may make changes to this Privacy Policy at any time.